Your peace of mind — our responsibility

We want you to be fully satisfied with your order. If there's an issue, read the conditions below and get in touch within 7 days.

1. 7-day return window

You can return your order within 7 days of delivery if:

• The pack is sealed and untouched.
• The outer packaging is not damaged.
• The original invoice/receipt is included.

2. When a refund is not possible

• Pack has been opened or used (for hygiene reasons).
• More than 7 days have passed.
• The product was damaged by accident or misuse.
• Free gifts or promotional items.

3. Received a damaged or wrong product?

If you received a damaged, expired, or wrong product, contact us within 48 hours of delivery. We will:

• Send a free replacement, or
• Give a full refund (your choice).
• Ask for a short unboxing video/photo as proof.

4. How to return

5. Refund methods

• JazzCash/EasyPaisa: to the number you provided at order time.
• Bank Transfer: to the account you specify.
• COD orders: refunded via JazzCash/EasyPaisa — your choice.

6. Cancellation

You can cancel your order within 2 hours of placing it at no charge. After that, the order will already have been dispatched.