Your information — your right

AcnePatch.pk ("we", "our", "the site") considers the protection of your personal information our responsibility. This policy explains what information we collect, how we use it, and how we keep it safe.

1. Information we collect

• Order details: your name, mobile number, delivery address, city, and order items.
• Payment information: JazzCash, EasyPaisa, or Bank Transfer reference numbers — we do not store full card numbers ourselves.
• Communication: your messages via WhatsApp or email.
• Website analytics: page views, browser type, device — anonymised, to improve performance.

2. How we use your information

Your data is used only for these purposes:

• Processing and delivering your order
• Order status updates, dispatch confirmation, and customer support
• Responding to your requests or complaints
• 1–2 promotional offers per month (only with consent)

3. Sharing of information

We do not sell your personal information to any third party. We share it only in these cases:

• Courier companies (TCS, M&P, Leopards, etc.) — only your name, phone, and address.
• Payment processors when you pay online.
• If there is a legal obligation (court order, government verification request).

4. Cookies and tracking

Our website uses cookies so your cart is remembered and your experience is smooth. You can disable cookies through your browser settings — but cart functionality will be affected.

5. Data protection

We use industry-standard encryption (HTTPS/SSL). Customer data is only accessible to authorised staff.

6. Your rights

• To view or update your information, email ahmarali786489@gmail.com.
• You can request deletion of your data — it will be processed within 14 working days.
• You can unsubscribe from promotional messages at any time.

7. Children's privacy

AcnePatch.pk does not knowingly collect information from children under 13 years of age. If you become aware that a child has submitted personal information, please contact us.

8. Changes to this policy

This policy may be updated from time to time. For significant changes we will notify you via email/WhatsApp.